Terms of Service

About these terms

These terms govern your use of the public websites and customer services provided by solarOS Inc. By using these services, you agree to the applicable terms. If you act for a company, you must have authority to do so.

Contractor subscriptions and authorized business users are governed by the Master Subscription Agreement and any applicable order form. A separate agreement or terms shown when you purchase a service govern that transaction and take precedence in the event of a conflict.

• Master Subscription Agreement. Contractor accounts, subscriptions, data handling and platform obligations.
• Privacy Policy. How we handle personal information and how to exercise your rights.

Accounts and responsible use

Provide accurate information, keep account credentials secure and use only accounts and records you are authorized to access. Tell us promptly if you suspect unauthorized access. You are responsible for activity you authorize and for having the rights and permissions needed to submit information or communicate with others.

Do not misuse the services, bypass access controls, interfere with availability, upload malicious material, send unlawful or unsolicited messages, impersonate others, or infringe another person’s rights.

• Acceptable Use Policy. Rules for content, communications and service security.

Providers and work at your property

solarOS helps you find providers and manage communications, estimates and service records. Providers are independent businesses responsible for their offers, licenses, work, warranties and customer agreements. A listing does not make solarOS the installer or service contractor.

Review a provider’s qualifications, scope of work, price, scheduling and cancellation terms before accepting an offer. Contact the provider about workmanship, appointments, equipment issues or disputes about its services. Information supplied by providers may change and may contain errors.

Purchases and payments

Review the price, billing frequency, renewal, cancellation and refund terms presented with an offer before purchasing. Your provider agreement or the terms for a service purchased directly from solarOS determine the applicable obligations. No purchase is created merely by browsing a provider profile.

Payment processing may be supplied by a third party such as Stripe. You must be authorized to use the payment method you provide. Nothing in these terms removes cancellation, refund or other consumer rights that cannot be waived under applicable law.

Connected services and communications

Features may connect to third-party email, phone, payment, signature or monitoring services. You must be authorized to connect the account, and the provider’s terms and privacy practices also apply. Availability can depend on the provider’s service, permissions and your subscription.

You are responsible for obtaining any consent required for emails, texts and call recordings. You can disconnect supported integrations in settings or revoke access with the provider. Removing a connection does not automatically erase imported records; see the Privacy Policy for data requests.

AI-assisted content

AI features can help draft communications, summarize records and suggest actions. Their outputs may be inaccurate, incomplete or unsuitable for your circumstances. Review them before use. They do not replace qualified electrical, engineering, legal, financial or safety advice.

solarOS monitoring terms

When your service includes monitoring, solarOS may receive data from authorized equipment or monitoring providers to display production, device status and alerts. Keep supported connections active and check your service agreement for the provider’s monitoring and response obligations.

Data may be delayed, incomplete or unavailable because of equipment, internet, utility or third-party service issues. Monitoring does not guarantee detection of every fault, prevent downtime or provide emergency response. For an immediate safety hazard, contact emergency services rather than relying on solarOS alerts.

Content and intellectual property

solarOS and its licensors retain their rights in the software, website design, trademarks and other materials they provide. You may use those materials as necessary to use the services as permitted by these terms or your applicable agreement. Do not copy, resell or misrepresent them as your own.

You retain your rights in material you submit. You authorize us to process and display that material as needed to provide the services and carry out your instructions, subject to the Privacy Policy and your applicable agreement.

Availability and access

Services and integrations may change, experience interruptions or be unavailable in some locations. We may limit or suspend access to address misuse, unauthorized activity, security risks or legal requirements, subject to your applicable agreement and law. These terms do not create a guarantee of uninterrupted or error-free service.

Any warranties, liability limits and dispute procedures in a separate agreement apply to the services covered by that agreement. Nothing here excludes rights or liability that applicable law does not allow to be excluded.

Changes and contact

We may update these terms and will provide notice where required by law or an applicable agreement. The date above identifies the latest revision. Questions can be sent to support@solaros.io or to solarOS Inc., 1736 Corporate Circle, Petaluma, CA 94954, United States.

• Contact support. Questions about your account, these terms or a solarOS service.