Requests with the details you need
Customers describe the problem, pick their equipment, and add photos, with no login. Your rules give each request a category, a priority, and an owner.
Get the right tech there the first time.
Service requests arrive with the details you need, and alerts show which systems need a visit. Techs go out knowing the history, so one trip gets the job done.
From the first call to the fix
Alerts you can act on
When a system goes offline or underperforms, you get an alert with the data behind it. Call, quote, or create a work order from the alert.
One board for all the work
Service calls, alert follow-ups, and plan visits wait in one queue. Drag them onto a tech's day and see the route on the map.
Techs who know the history
The work order shows what the customer reported and every past visit to the address.
Customers see the status anytime
Each service request has a status page customers can open without logging in. They also get an email with their arrival window.
What changes for your service team
| Before solarOS | With solarOS |
|---|---|
| Voicemails with no details | Requests with the problem, equipment, and photos |
| Hear about a down system from the customer | Get an alert with the data behind it |
| Call the office for the site history | See past visits on the work order |
| Track warranty swaps in your inbox | Track warranty returns on the service request |
| Take “when are you coming?” calls | Customers check a status page |
Questions contractors ask
How often does monitoring update?
Every 15 minutes, for Enphase, SolarEdge, Tesla, and FranklinWH systems on a plan that includes monitoring.
What if the first visit doesn't fix it?
Add another visit to the same request. The tech sees everything from the first visit.
See it on your own jobs
Book a 30-minute demo. We'll run one of your real jobs through solarOS, from the quote to the invoice.