How can we help?

Contact and response times

Our support hours are 10am–4pm Pacific time. We respond within two business days. Resolving an issue may take longer; we will follow up with the next steps.

For access, correction or deletion of personal information, email the same address with the subject “Privacy request.”

• Privacy requests. What to include and how we handle your request.

Help us find the issue

Include your company name, the page or integration affected, what you were trying to do and the error message. For a message or call, include its approximate time and time zone.

A screenshot can help. Remove unrelated personal information, and never send passwords, access tokens, authorization codes or client secrets.

Connected services

For an email, texting or phone connection, check its status in Settings → Communications → Channels. Tell us which inbox or phone line is affected and whether the issue also occurs in the connected provider’s app.

• Zoom Phone guide. Connect your account, review calls, troubleshoot problems and remove the connection.

Solar equipment and site work

For repairs, installation, appointments, warranties or equipment support, contact your solar company. solarOS support handles the software and cannot dispatch an emergency repair. For an immediate safety hazard, contact local emergency services.

• Find a solar service provider. Search for a company serving your area.