solarOS is software that solar companies use to run their jobs and care for their customers. Your installer handles the work on your system. Here's what you can do on your end.
Go to app.solaros.io and enter the email your installer has on file. We'll email you a sign-in code, so there's no password to remember. You'll see your system, documents, invoices, and any maintenance plan. If your plan includes monitoring, you'll also see how your system is producing.
Use your installer's online service request form. Ask them for the link, or look on their website or in your portal. Describe the problem and add photos. You'll get an email with a link to follow your request.
If your installer doesn't offer monitoring, you can get it from solarOS. You'll see your system's production and health in your portal. It works with Enphase, SolarEdge, Tesla, and FranklinWH systems. Look for it in the directory.
Browse solar companies with a profile on solarOS and compare their maintenance plans. You can buy a plan online.
Your installer does. Send them a service request, and you'll get an email with a link to follow it.
Look in the directory for a solar company that serves your area. In the meantime, Direct Monitoring lets you keep an eye on your system.
See the platform behind the customer portal, service requests, and maintenance plans on this page.
