Service requests that arrive complete
Customers describe the problem, pick their equipment, and add photos on your website. Your rules give each request a category, a priority, and an owner.
Keep solar systems running and get paid for it.
Take service requests online, send the right tech, and bill for every visit. Maintenance plans and monitoring add steady monthly income on top of repair work.
Everything a service company runs on
Alerts before the customer calls
Enphase, SolarEdge, Tesla, and FranklinWH systems report every 15 minutes. When one goes offline or underperforms, you get an alert with the data behind it.
The right tech, with the full history
Drag ready work onto a tech's day. The tech sees what the customer reported and every past visit to the address.
Visits reported and billed
Techs finish with a report, photos, and a signature, and can collect payment on site. Finished work is ready to invoice.
Recurring revenue from maintenance plans
Sell maintenance plans from your own plan shop. The visits each plan includes are tracked until your team completes them.
Also included
- Warranty returns tracked from request to replacement
- A status page customers can check anytime
- Performance reports with production and savings
- Service for systems another company installed
| To respond to a service request | WeeksDays |
|---|---|
| To turn around a service quote | DaysMinutes |
Questions contractors ask
Do customers need a plan to get service?
No. Anyone can send a service request, and you can quote the work. Monitoring comes with the plans you sell.
How do customers connect monitoring?
They connect their system once from their customer portal. If a connection drops, solarOS can ask them to reconnect.
See it on your own jobs
Book a 30-minute demo. We'll run one of your real jobs through solarOS, from the quote to the invoice.